Critical:

»     Resolution of client or server "system down" and connectivity issues.

»     Virus clean-up and anti-virus systems installation.

»     Spyware removal and prevention.


Systems:

»     Risk analysis and system evaluation.

»     System design, installation, documentation, upgrade and expansion.

»     Microsoft Windows 2000 and 2003 Server, Exchange 2000 and 2003,
       Windows 2000 Professional (workstation), and Windows XP.


Administration:

»     Systems configuration.

»     Preventive maintenance.

»     Operating System service pack installation and verification.

»     Patch management.

»     Backup and Restoration.


Multimedia Conferencing:

»     Strategy planning

»     Hardware and software installation and maintenance


Technical Wizardry:

»     Microsoft SQL development and administration.

»     Crystal Reports and SQL Reporting Services administration.

»     Application development and maintenance.




On an as-needed or periodic basis